1. Subject of the agreement
1.1. This agreement (a public offer) governs the relations between the administration of the Minecraft zidos project (the “Administration”) and the user when purchasing digital goods of the Minecraft server “Minecraft zidos” (the “Goods”) through the Project’s Telegram bot.
1.2. The Goods include: the ranks Supporter, Patron and Benefactor (for 30 days or permanent), cosmetics (a pet, a hat, a particle effect, a gradient nickname), the season pass and the in-game currency “sparks”.
1.3. Power in the game is not for sale: the Goods give no advantage in gameplay over other players. The Goods are valid only on the “Minecraft zidos” server, are not property, electronic money or securities, cannot be exchanged for money and cannot be transferred between accounts.
1.4. The Project is independent and is not affiliated with Mojang Studios or Microsoft. By starting to use the service or paying for a Good, the user accepts the terms of the agreement (acceptance of the offer).
2. Linking an account
2.1. To make a purchase, the user gives the bot their Minecraft nickname. The Good is delivered to the nickname given at the time of payment. The user is responsible for having given their own nickname; a Good that has been delivered is not delivered again and is not transferred.
3. Prices and payment
3.1. Current prices and the contents of the Goods are shown in the bot. A price may change, and temporary promotions also apply. The price shown at the time the order is placed applies.
3.2. Payment is made in Telegram Stars by means of Telegram and, once connected, in roubles through a payment provider (SBP or bank card). Payment data is accepted and processed by Telegram or the Payment provider; the Administration does not receive or store it. Payment service fees and exchange rates are determined by those services.
3.3. The payment obligation is deemed performed from the moment Telegram or the Payment provider confirms the payment.
4. Delivery of Goods
4.1. Delivery happens automatically after the payment is confirmed. If the game server is temporarily unavailable, delivery is retried; if the Good could not be delivered, the payment is refundable under the section “Refunds”.
4.2. Ranks for 30 days are valid for 30 days from delivery. Buying the same rank again extends the term. When the term ends, the rank is switched off automatically.
4.3. The Administration does not guarantee uninterrupted operation of the server, the bot and the website: maintenance, game updates and failures are possible, including for reasons beyond its control.
5. Server rules and bans
5.1. Buying a Good does not exempt you from complying with the server rules. The use of cheats, exploits and other violations of the rules may result in the account being banned.
5.2. If an account is banned for violating the rules, the paid Goods and the funds spent are not compensated or refunded.
5.3. The Administration may refuse to sell to, or restrict access for, a user who abuses the service, tries to obtain a Good by fraud or disputes payments in bad faith.
6. Refunds
6.1. The Good was not delivered. If the Good was not delivered after payment, the payment is refundable. Refunds of Telegram Stars payments are made under Telegram’s rules. For payments in roubles, the refund is made on the user’s request to mc@zidos.app submitted within 14 days of the payment date, by the same method and to the same details; the time to credit depends on the payment service and the bank.
6.2. The Good was delivered. A digital Good that has been delivered is deemed a service rendered and is not refundable, except where a refund is required by law and in the case of a technical error on the service’s side (the wrong Good was delivered, the Good was delivered only in part, or does not work through the fault of the service): in that case the Administration will correct the error or refund the payment.
6.3. No refund is made on a ban for violating the server rules, or if the user made a mistake in choosing the Good or the nickname and the Good has already been delivered.
6.4. In your request, state your Telegram ID, Minecraft nickname and the payment number. The consumer rights provided by law are not limited by the agreement.
7. Liability
7.1. The service is provided “as is”. The Administration is responsible for rendering the paid service in the manner described in the agreement.
7.2. The Administration is not liable for loss of access to the user’s accounts through the user’s fault, for the actions of payment services, banks and Telegram, for communication outages, or for indirect losses, unless otherwise provided by law. The Administration’s total liability is limited to the amount of the payment for the relevant service, unless otherwise provided by law.
7.3. The user is responsible for keeping access to their accounts secure and for the accuracy of the data they provide.
8. Personal data
8.1. The processing of personal data is described in the Service’s Privacy Policy. By accepting the agreement, the user confirms that they have read it. The zidos portal does not use cookies for tracking. Data is stored for as long as needed to provide the service and keep payment records, after which it is deleted or anonymised. A request for access to data or for its deletion is sent to mc@zidos.app.
9. Changes to the agreement
9.1. The Administration may change the agreement and the prices. The new version takes effect from the moment it is published on the zidos portal and does not affect services that have already been paid for and rendered. The date of the version is shown at the beginning of the document. By continuing to use the Service after the changes, the user accepts the new version.
10. Contacts
10.1. Operator: the administration of the Minecraft zidos project. Email: mc@zidos.app. The parties seek to resolve disputed matters through negotiation.