One email to the product mailbox
Each product has its own mailbox and a ready email template. With it we answer the first time, no follow-up questions.
Message template
Fill in these fields in your email or ticket.
Product: [Rust / Minecraft / Trail / Raskroy] Game or Telegram nickname: What happened: When (date and time): Screenshot: [yes / no]
Product mailbox
Write to the product's team, or open a ticket in the bot.
- Rust: rust@zidos.app or /support in @zidos_rust_bot; the reply comes to the same chat
- Minecraft: mc@zidos.app
- Trail: finance@zidos.app
- Raskroy: raskroy@zidos.app
Status
What is running right now.
| Rust x5 | Live, wipe on Thursdays at 17:00 MSK |
|---|---|
| Zidos agent | Free beta on zidos.dev |
Fastest way for Rust?
/support in the @zidos_rust_bot bot: the reply comes to the same chat. Or rust@zidos.app.
What should the email include?
The template fields above: product, nickname, what happened, when, screenshot. With them we answer the first time around.
A payment error?
Write to the product mailbox and attach the receipt. Purchase questions are handled by email.
Is this the same Zidos as zidos.dev?
Same team, different products. The work agent lives on zidos.dev; questions about it go to hello@zidos.dev.
Need help?
Copy the template and write to the product mailbox. For Rust, /support in the bot is faster.