1. General
Zidos sells digital services and digital content: subscriptions to Zidos Trail and Zidos Raskroy and purchases on the Rust and Minecraft game servers. A Trail subscription and video processing in Raskroy are services under this policy.
Service not provided. If paid access was not provided or the paid service cannot be supplied, the payment is refunded in full. The withdrawal period below does not limit such claims.
Right of withdrawal. If you are a consumer in the European Union, the United Kingdom or the Republic of Serbia, you may withdraw from the contract within 14 days of the day it was concluded, without giving a reason, by writing to the product’s address below or by using the model form in Section 6.
If you expressly request that a paid service begin before the withdrawal period expires and receive the legally required information about withdrawal and payment for services already supplied, we may deduct an amount proportionate to the service actually supplied before withdrawal. Before the withdrawal period expires, full performance ends the right of withdrawal only with your prior express consent and acknowledgment that you understand this consequence. For digital content supplied without a tangible medium, the right may end when supply begins only with your prior express consent, acknowledgment that you will lose the right of withdrawal, and compliance with the applicable contract-confirmation requirements.
Refund timing. When you exercise a statutory right of withdrawal, we reimburse the amounts due without undue delay and no later than 14 days after receiving your withdrawal notice. We use the original payment method unless you expressly agree to another method at no additional cost. The time for the funds to appear in your account depends on the payment service and your bank.
Lack of conformity. If a service or digital content does not conform to the contract, you may exercise the mandatory remedies available under applicable law, whether or not the issue results from a technical error or our fault. We will bring the service or content into conformity free of charge where and within the time required by law. You may also obtain a price reduction or terminate the contract and receive a refund where the law provides. An extension of the paid period may be offered as an additional remedy and does not replace mandatory remedies.
Other cases. Apart from the cases in this section, we do not offer discretionary refunds once a paid service has started or digital content has been supplied.
How to request. Write to the product’s address below and state your account email (or Telegram ID, SteamID or nickname for the games) and the payment number.
This policy applies together with each product’s terms. If this policy and a product’s terms differ, the provision more favourable to the consumer applies; mandatory consumer law prevails over both.
2. Zidos Trail
Activating PRO starts the service. If paid PRO access has not been provided, write to finance@zidos.app; the withdrawal period in Section 1 does not limit this claim.
After activation, we do not offer discretionary refunds, except as provided in Section 1. Cancelling automatic renewal stops future charges; PRO access continues until the end of the paid period. Cancelling renewal does not itself entitle you to a refund or limit your rights under Section 1.
To cancel, write to finance@zidos.app or use the subscription settings in your account where available. State your account email and the payment number.
Full terms: Zidos Trail: Terms, section “Refunds”. Contact: finance@zidos.app.
3. Zidos Raskroy
Video processing is a service. Delivering the finished clips completes the relevant processing job, but does not constitute full performance of a subscription or minute pack.
If processing fails because of a technical error and no result is delivered, the minutes deducted for that job are restored for both subscriptions and one-time packs. Monetary refunds are available as provided in Section 1.
We may reject materials that violate the Service’s content-rights requirements or prohibitions. Rejection of an individual submission does not itself forfeit the entire unused balance or automatically entitle us to retain the full payment. Refunds and any permitted deductions are governed by Section 1 and applicable law.
Minutes. Subscription minutes are valid during the paid billing period. Its start and end dates, and the next charge date, are shown before purchase and in your account. When the subscription renews, unused minutes carry over to the next period, up to one period’s allowance; if it is not renewed, unused minutes expire at the end of the paid period. Pack minutes are valid for 90 days from purchase. Unused minutes are not paid out in cash, except as provided in Section 1.
Write to raskroy@zidos.app and state your account email and the payment number.
Full terms: Zidos Raskroy: Terms, section “Refunds”. Contact: raskroy@zidos.app.
4. Rust
The item was not delivered. The payment is refunded. Telegram Stars payments are refunded automatically if delivery fails; for other payment methods, write to rust@zidos.app or use /support in the bot @zidos_rust_bot.
The item was delivered. If the wrong item was delivered, it was delivered only in part, or it does not work as described, we will fix it or refund the payment; Section 1 also applies.
No refund is made on a ban for breaking the server rules, on a scheduled server wipe, or if you chose the wrong item or linked account and the item has already been delivered, except as provided in Section 1.
Full terms: Rust: Terms, section “Refunds”. Contact: rust@zidos.app.
5. Minecraft
The item was not delivered. The payment is refunded. Telegram Stars payments are refunded in Telegram Stars; if delivery fails or to request a refund, write to mc@zidos.app. For other payment methods, also write to mc@zidos.app.
The item was delivered. If the wrong item was delivered, it was delivered only in part, or it does not work as described, we will fix it or refund the payment; Section 1 also applies.
No refund is made on a ban for breaking the server rules, or if you chose the wrong item or nickname and the item has already been delivered, except as provided in Section 1.
Full terms: Minecraft: Terms, section “Refunds”. Contact: mc@zidos.app.
6. Model withdrawal form
You may withdraw by any clear statement sent to the product’s address. You may also use this form; it is not obligatory.
To: SERGEI IVANOV PR BEOGRAD, Resavska 33, apt. 1, 11000 Belgrade, Serbia, at the product’s email address above.
I hereby give notice that I withdraw from my contract for the following service or digital content: ____
Ordered on / received on: ____
Name: ____
Address: ____
Signature (only if this form is submitted on paper): ____
Date: ____
Optional, to help us locate your purchase: account email ____, payment number ____. These details are not required for a valid withdrawal.
7. Operator
Zidos is operated by SERGEI IVANOV PR BEOGRAD, a sole proprietorship registered in the Republic of Serbia. Registered office: Resavska 33, apt. 1, 11000 Belgrade (Vračar), Serbia. Company ID (MB): 68734762 · Tax ID (PIB): 115904971. Contact: hello@zidos.dev