1. Subject of the agreement
1.1. This agreement (a public offer) governs the relations between the administration of the zidos raskroy project (the “Administration”) and the user when using the “Raskroy” service (the “Service”).
1.2. The Service cuts long videos (from 1 to 3 hours) into vertical 9:16 clips with subtitles: the user uploads a video or provides a link, and the Service recognises the speech, finds topics and edits the clips.
1.3. By starting to use the Service or paying for an order, the user accepts the terms of the agreement (acceptance of the offer).
2. Rights to content and prohibitions
2.1. The user warrants that they hold all rights to the uploaded materials (or the rights holder’s permission) and are entitled to submit them for processing. The rights to the source videos and the finished clips remain with the user; the Administration receives the right to process the materials only to provide the service.
2.2. It is prohibited to upload and process: materials that violate the law; extremist materials and calls to violence; materials that infringe others’ copyright and related rights, if the user has no right to use them; materials that violate the rights and dignity of third parties, scenes of sexual exploitation of minors, and malicious files.
2.3. The Administration may refuse processing, delete materials and restrict the user’s access if a violation is suspected. The user is responsible for the content of the uploaded materials and for the consequences of publishing the clips.
2.4. The finished clips are created automatically. The user checks them independently before publishing: the accuracy of the subtitles and of the choice of topics is not guaranteed.
3. Prices and payment
3.1. The price is based on minutes of source video. Monthly subscription: Start, 180 minutes, 990 RUB; Author, 600 minutes, 2 990 RUB; Pro, 1 500 minutes, 6 490 RUB; Agency, 4 000 minutes, 14 990 RUB. A one-time pack with the same number of minutes is valid for 90 days: 1 240 RUB, 3 740 RUB, 8 110 RUB and 18 740 RUB respectively. For payment in euros, the monthly subscription is €7.99, €23.99, €51.99 and €119.99, and the pack is €9.99, €29.99, €64.99 and €149.99 respectively (pricing page). The price may change; for an order or period that has already been paid for, the price at the time of payment applies.
3.2. Payment is accepted by a payment provider (the “Payment provider”). It processes the payment data; the Administration does not receive or store it. Fees are determined by the payment services and banks.
3.3. The payment obligation is deemed performed from the moment the Payment provider confirms the payment. Processing starts automatically after payment; the processing time depends on the length of the video and the load on the Service.
4. Storage of materials
4.1. Uploaded videos, transcripts and finished clips are stored for up to 30 days and then deleted. The user must download the result within this period. The Administration is not obliged to store the materials for longer and is not liable for their loss after deletion.
5. Refunds
5.1. Processing failed. If processing of the video ended in an error and no result was received, the cost of the order is refunded, and for a subscription the limit that was used is restored. The refund is made on a request to raskroy@zidos.app submitted within 14 days of the payment date, by the same method and to the same details; the time to credit depends on the payment service and the bank.
5.2. A result was received. A digital service whose result has been delivered to the user is deemed rendered and is not refundable, except where a refund is required by law. A subjective mismatch between the choice of topics or the style of the clips and expectations is not a processing error.
5.3. No refund is made if processing is rejected because of a violation of the section on rights to content and prohibitions.
5.4. In your request, state the account email and the payment number. The consumer rights provided by law are not limited by the agreement.
6. Liability
6.1. The Service is provided “as is”. The Administration is responsible for rendering the paid service in the manner described in the agreement.
6.2. The Administration is not liable for loss of access to the user’s accounts through the user’s fault, for the actions of payment services and banks, for communication outages, or for indirect losses, unless otherwise provided by law. The Administration’s total liability is limited to the amount of the payment for the relevant service, unless otherwise provided by law.
6.3. The user is responsible for keeping access to their accounts secure and for the accuracy of the data they provide.
7. Personal data
7.1. The processing of personal data is described in the Service’s Privacy Policy. By accepting the agreement, the user confirms that they have read it. The zidos portal does not use cookies for tracking. Data is stored for as long as needed to provide the service and keep payment records, after which it is deleted or anonymised. A request for access to data or for its deletion is sent to raskroy@zidos.app.
8. Changes to the agreement
8.1. The Administration may change the agreement and the prices. The new version takes effect from the moment it is published on the zidos portal and does not affect services that have already been paid for and rendered. The date of the version is shown at the beginning of the document. By continuing to use the Service after the changes, the user accepts the new version.
9. Contacts
9.1. Operator: the administration of the zidos raskroy project. Email: raskroy@zidos.app. The parties seek to resolve disputed matters through negotiation.