1. Subject of the agreement
1.1. This agreement (a public offer) governs the relations between the administration of the RU RUST x5 project (the “Administration”) and the user when purchasing digital game privileges and in-game currency of the RU RUST x5 server (the “Goods”) through the Telegram bot @zidos_rust_bot, the Mini App and the website.
1.2. The Goods are digital services within the game server: they are valid only on the RU RUST x5 server and are not property, electronic money or securities, cannot be exchanged for money and cannot be transferred between accounts.
1.3. The RU RUST x5 server is an independent project, is not affiliated with Facepunch Studios and is not an official server of the game Rust.
1.4. By starting to use the service or paying for a Good, the user accepts the terms of the agreement (acceptance of the offer) and confirms that they have read the Project’s Privacy Policy.
2. Linking a game account
2.1. To make a purchase you must link a game account: type /tg in the in-game chat, receive a code (valid for 10 minutes) and send the bot /link and the code.
2.2. The Good is delivered to the account (SteamID) linked to the Telegram account at the time of payment. The user is responsible for having linked their own account; a Good delivered to a linked account is not delivered again and is not transferred.
3. Prices and payment
3.1. Current prices and the contents of the Goods are published on the Project’s website and in the Mini App. Prices are stated in Telegram Stars (⭐) and in Russian roubles (RUB); a price may change, and temporary promotions also apply. The price shown at the time the order is placed applies.
3.2. Payment is made: (a) in Telegram Stars: by means of Telegram; (b) through the Platega payment service, by SBP, bank card or cryptocurrency (where available). Payment data is processed by Telegram and Platega, and the Administration does not receive it. Payment service fees and exchange rates are determined by those services.
3.3. The payment obligation is deemed performed from the moment Telegram or Platega confirms the payment.
4. Delivery of Goods
4.1. Delivery happens automatically after the payment is confirmed. If the game server is temporarily unavailable, delivery is retried automatically; if it could not be completed, the payment is refundable under the section “Refunds”.
4.2. Time-limited privileges are valid for the number of days stated on the Good’s page, counted from delivery. Buying the same privilege again extends the term. When the term ends, the privilege is switched off automatically.
4.3. The Administration does not guarantee uninterrupted operation of the game server, the bot and the website: maintenance, game updates and failures are possible, including for reasons beyond our control.
5. Server rules and bans
5.1. Buying a Good does not exempt you from complying with the server rules. The use of cheats, exploits, programs that give an advantage, and other violations of the server rules may result in the account being banned.
5.2. If an account is banned for violating the rules or using cheats, the paid Goods, their term of validity and the funds spent are not compensated or refunded.
5.3. The Administration may refuse to sell to, or restrict access for, a user who abuses the service, including one who tries to obtain a Good by fraud or disputes payments in bad faith.
6. Wipes
6.1. The game server undergoes wipes on a schedule published on the main page of the Project’s website and in the bot (as a rule on Thursdays; on the first Thursday of the month: a full wipe after the game update). In a wipe, in-game resources, items, structures and character progress are reset; this is part of the game, not a defect of the Good, and no compensation is provided for them.
6.2. Paid time-limited privileges are not cancelled by a wipe and remain until the end of their term. In-game items and currency already delivered in the game are reset in a wipe in the same way as any other game items. The wipe schedule may be changed (for example, when a game update is released).
7. Refunds
7.1. The Good was not delivered. If the Good was not delivered after payment, the payment is refundable. For payments in Telegram Stars, the refund is made automatically if delivery failed. For payments through Platega, the refund is made on the user’s request submitted within 14 days of the payment date; the refund is made by the same method and to the same details from which the payment was made, and the time to credit depends on the payment service and the bank.
7.2. The Good was delivered. Once the Good has been delivered, the service is deemed rendered and no refund is made. The exception is a technical error on our side (for example, the wrong Good was delivered, the Good was delivered only in part, or does not work through the fault of the service); in that case we will correct the error or refund the payment.
7.3. No refund is made on a ban for violating the server rules (section 5), on a wipe (section 6), or where the user made a mistake in choosing the Good or the linked account, if the Good has already been delivered.
7.4. To request a refund, write to rust@zidos.app or use the /support command in the bot @zidos_rust_bot. State your Telegram ID or SteamID and the payment number. Requests are considered in the order received. The consumer rights provided by law are not limited by this agreement.
8. Liability
8.1. The Goods are provided “as is”. The Administration is responsible for delivering the paid Good in the manner described in the agreement.
8.2. The Administration is not liable for loss of access to Telegram and Steam accounts through the user’s fault, for the actions of payment services and banks, for communication outages and interruptions of the game, or for indirect losses, unless otherwise provided by law. The Administration’s total liability is limited to the amount of the payment for the relevant Good, unless otherwise provided by law.
8.3. The user is responsible for keeping access to their Telegram account secure and for the accuracy of the data they provide.
9. Changes to the agreement
The Administration may change the agreement and the prices. The new version takes effect from the moment it is published on the zidos portal; it does not affect Goods that have already been paid for and delivered. The date of the version is shown at the beginning of the document.
10. Contacts and operator details
Operator: the administration of the RU RUST x5 project. Email: rust@zidos.app. Support: the /support command in the bot @zidos_rust_bot. The parties seek to resolve disputed matters through negotiation.